RETURNS &
REFUNDS.
Your satisfaction is our priority. Please read this policy carefully before initiating a return or requesting a refund.
ELIGIBILITY FOR RETURNS
Before initiating a return, please confirm your item meets the conditions below. Returns that do not qualify will be declined upon inspection.
- —Returned within 7 days of purchase
- —Item is unused and in original condition
- —Original packaging is intact and undamaged
- —Item has not been installed in the vehicle
- —All hardware and accessories included
- —Valid proof of purchase provided
- —Unboxing video submitted as proof of condition
- —Return requested after 7 days of purchase
- —Item has been installed in the vehicle
- —Visible scratches, dents, or signs of use
- —Item is physically broken or damaged
- —Original packaging missing or damaged
- —Missing parts, hardware, or accessories
- —Marked as "Sale" or "Non-Returnable"
HOW TO RETURN
Reach out to our support team at support@maxxtune.in. Share your order number, the reason for the return, and any relevant details or photographs.
Securely repack the item in its original packaging. Include a note with your order details inside the package so we can identify it upon arrival.
Send the item to the address our team provides. We strongly recommend using a trackable courier service to protect your return in transit.
Once we receive your item, our team will inspect it and update you on the outcome — whether that's a replacement, refund, or further assistance.
RETURN SHIPPING
Return shipping costs are the customer's responsibility, except where the return arises from an error on our part — such as dispatch of an incorrect or defective item. In such cases, we will cover the shipping cost. For all other returns, we recommend shipping with a trackable service to ensure your package arrives safely.
REFUNDS
As soon as we receive and inspect the returned item, we will notify you of the outcome. If the return meets our eligibility criteria, your refund will be processed promptly.
Refund Process
- ◆Approved refunds are credited directly to your original payment method or bank account.
- ◆Processing typically takes 7–10 business days, depending on your bank or payment provider.
Partial Refunds
Partial refunds may be issued where items are returned in a condition that does not fully meet our policy — for example, items that arrive with missing components, signs of use, or packaging damage not caused by us.
EXCHANGES
Exchanges are only offered for items that arrive defective or damaged. If you need a replacement for the same product, please contact us at support@maxxtune.in and our team will assist you from there.
STILL HAVE QUESTIONS?
If anything in this policy is unclear, or if you need guidance on a specific situation, our support team is happy to help. We aim to respond to all enquiries within 48 hours.
Policy Updates: We reserve the right to update this policy at any time. Revisions will be published on this page with a new effective date, so we encourage you to review it periodically.
NEED HELP WITH
YOUR ORDER?
Our support team is available every day, 9:30 AM – 6:30 PM IST.